Lease-up & screening
Rental analysis, marketing, showings, application handling, screening, lease preparation, and move-in setup follow a defined process.
Owner resources
Useful answers first. Your secure owner login when you need it.
Whether you already work with HLR or are comparing management options, this page brings the owner experience, common questions, and account access together in one place.
How HLR supports owners
Help across the rental lifecycle—not just a portal.
Ongoing management
Rent collection, resident communication, lease enforcement, maintenance coordination, and renewal activity stay organized under the selected plan.
Owner visibility
Direct deposit, statements, documented updates, and clear exception reporting help owners understand the property without chasing routine details.
The HLR Owner Clarity Report
You should not have to imagine what clear reporting means.
Review a real, redacted example showing rent activity, owner proceeds, maintenance, protection status, lease information, and the action—if any—the owner needs to take.
- One useful monthly view
- Clear exceptions and open items
- Defined responsibility and next steps
- A direct “no action needed” answer when appropriate
Owner reporting guide
Know what a useful monthly report should answer.
Use HLR's practical checklist to evaluate whether your property manager is showing you the money, open issues, protection status, responsibility, and next step clearly.
Rental launch guide
Seven decisions to make before you list the property.
Use the Greenville rental-launch checklist to confirm readiness, local requirements, screening, lease-up, and who will own the work after move-in.
Powered by Innago
Your portal is a tool. HLR is still your property manager.
Use Innago when you need account information or owner tools. For a decision, question, or issue that needs context, contact HLR so the right person can help.
Continue to secure Owner Login- View supported property information
- Access owner statements
- Review account activity
- Keep HLR communication connected to the issue
Choosing a service
Decide based on who will handle the work after move-in.
Tenant Placement Only provides a defined lease-up and handoff. The 8% and 10% plans continue into ongoing property management, with different fees and selected inclusions.
Required liability protection · optional upgrade
Choose the required minimum—or upgrade to ProtectionPlus.
Every property under HLR’s ongoing 8% or 10% management service must select General Liability at $15 per managed property, per month, or ProtectionPlus at $57 per managed property, per month. ProtectionPlus includes the General Liability component, so the charges are alternatives and are not stacked.
See coverage and pricing
Policy terms, eligibility, exclusions, deductibles, and limits apply. Prices are subject to change without notice.
Common owner questions
Owner FAQs
Where do I view statements and property activity?
Current owners use Innago for supported property information, statements, and owner tools. Use the secure Owner Login button on this page.
How does HLR handle maintenance communication?
HLR organizes the request, owner or vendor communication, approvals when required, and follow-up so the next step remains visible. The management agreement controls the exact scope and approval rules.
Can HLR help me find a tenant without managing the property afterward?
Yes. Tenant Placement Only is designed for owners who want HLR to handle the lease-up process and then take responsibility for ongoing management after the agreed handoff.
What owner protection program is required?
Every property under HLR’s ongoing 8% or 10% management service must participate in one of two programs. General Liability is the required minimum at $15 per managed property, per month. Owners may upgrade to ProtectionPlus for $57 per managed property, per month; it includes the general-liability component, so the charges are not added together. Current program terms and eligibility apply.
What if I am considering HLR but do not have an owner login?
You do not need an Innago account to explore HLR. Review the pricing comparison or use the form below to discuss the property and the right service level.
Owner workload test
Decide whether you want to remain the property’s operating system.
Compare complete self-management, Tenant Placement Only, and ongoing management by the recurring work each option leaves with the owner.
Contact HLR Property Management
Tell us how we can help with your rental property.
This is a simple contact form. Share your contact information and property address, and HLR will follow up to learn more about the property, your timing, and the work you want handled.
Having trouble seeing the form? Open the secure form in a new window.