Pay rent
Use the secure Innago tenant portal for rent and supported account activity.
Open tenant login →Tenant resources
Rent, maintenance, pets, and answers—all from one clean starting point.
Get the information you need first, then use Innago for secure payments, maintenance requests, and resident account tools.
Resident quick actions
Start in the right place.
Request maintenance
Submit routine requests in Innago with a detailed description and photos when possible so the issue is documented.
Submit through Innago →Complete pet screening
Create the appropriate profile for a household pet, assistance animal, or no pet/animal.
Open PetScreening →Powered by Innago
One secure login for routine resident tools.
Innago helps keep payments and maintenance activity documented. If the portal does not answer your question or the issue needs judgment, contact HLR for help.
- Pay rent securely
- Submit routine maintenance
- Review supported account information
- Keep a documented record of requests
A few important policies
Know the basics before there is a problem.
Payments
HLR does not accept partial rent payments. The current late fee is a one-time charge equal to 5% of the full monthly rent, subject to the controlling lease.
Renter insurance
Current coverage requirements include at least $300,000 liability and $5,000 medical payments, subject to the lease and current documentation.
Applications
The current application fee is $75. Approved screening standards and the property listing control eligibility and next steps.
Common tenant questions
Tenant FAQs
Where do I pay rent?
Current residents pay rent through the secure Innago tenant portal. HLR does not accept partial rent payments. Your controlling lease governs due dates and all other payment terms.
How do I submit a maintenance request?
Submit routine maintenance through Innago so the request is documented and can be tracked. Add clear details and photos when possible. For a life-threatening emergency, call 911 first, then notify HLR.
What renter-insurance coverage is required?
The current requirement is at least $300,000 in liability coverage and $5,000 in medical payments, subject to the controlling lease and current approved documentation.
Do I need a PetScreening profile if I do not have a pet?
Yes. Each adult applicant and resident completes the appropriate Household Pet, Assistance Animal, or No Pet/Animal Profile through the HLR PetScreening portal.
Where do I apply for an available rental?
Use the Apply for a Rental button on this page. Availability, screening criteria, and approval are governed by the current listing and application policy.