Availability
A listing may change before an application is reviewed or approved. The current listing controls the home’s availability, rent, features, and next steps.
Before you apply
Rental application & screening guide
This guide explains what to prepare, how HLR reviews an application, and what to expect before a showing or lease approval.
1. Start with the current listing
Each home has property-specific details.
Move-in timing
Review the listing’s available date and be prepared to discuss your intended move-in timing.
Property requirements
Some homes may have requirements or restrictions specific to that property. Read the listing before applying.
2. Before a showing
Complete one required first step.
Before HLR schedules or conducts a showing, submit an application through Zillow or complete the HLR showing request form. A showing request is not an approval, lease, or reservation of the property.
- Review the listing first
- Complete Zillow application or HLR showing form
- Wait for HLR follow-up before attending a showing
3. Application and screening
What HLR reviews
ResidentScore
Applicants must meet the current minimum ResidentScore of 560. HLR uses ResidentScore terminology rather than a traditional credit-score label.
Application information
Provide complete and accurate application information. Missing or inconsistent information can delay a review.
Consistent process
HLR applies its current written screening process consistently. A complete application does not guarantee approval or a particular property.
4. Income verification
Be ready to document recurring income.
Innago’s automated income verification is the preferred method when available. HLR may request additional documentation to complete the review.
Bank statements support verification, but do not automatically establish recurring qualifying income by themselves.
Common documentation
Pay stubs, employer verification, benefit or award letters, retirement or pension records, court-ordered support documentation, and other reliable evidence may be accepted.
Self-employed or contract income
Tax returns, profit-and-loss statements, contracts, and supporting bank statements may be used together to document qualifying income.
Supporting records
HLR may request at least two months of bank statements. Unidentified deposits do not automatically count as qualifying income.
5. Household and occupancy
Tell us who will live in the home.
Disclose every intended occupant
Identify every person who is expected to reside in the home when you apply. Do not leave out household members who will be living there.
Property-specific occupancy
Occupancy is reviewed for the individual home based on its bedroom count, layout, and applicable requirements. Ask HLR before applying if your household size is close to a property’s limit.
Approval matters
Only occupants approved through HLR’s process and included in the lease may reside in the property. Additional occupants require written approval before moving in.
6. Pets and assistance animals
Every household completes PetScreening.
Each adult applicant and resident must complete the appropriate PetScreening profile—whether the household has a pet, an assistance animal, or no pet/animal. The no-pet profile confirms that the household understands the process if an animal is added later.
Complete PetScreening- Household pet profile
- Assistance-animal profile
- No pet/animal profile
7. After you submit
What happens next
HLR reviews the submission
HLR may contact you for clarification or additional documentation needed to complete the review.
Do not assume the home is held
Submitting an application, requesting a showing, or providing documents does not reserve a property unless HLR gives you written confirmation.
Stay responsive
Respond promptly to requests for information so HLR can keep your application moving through the current process.
Important reminders
Use this guide as your starting point.
Current listing controls
The listing, application, lease, and applicable requirements control if they differ from this general guide.
Questions before applying?
Review the listing and this guide first. Then contact HLR if you need help understanding the process.
Call (864) 777-4450 →Ready to move forward?
Use the current application link or begin with a showing request.