Unmatched Guarantees For Customer Satisfaction
You Won't Receive Broken Promises, As We Back Up What We Say With Our Guarantees.
On-Time Rent Processing Promise:
We understand the importance of consistent cash flow for our property owners. When your tenant pays rent on time, we commit to processing your payment promptly—by the 10th of each month. In the rare event we are unable to do so, we will credit your management fee for the following month, upon request.
Conditions for the On-Time Rent Processing Promise
Tenant must pay rent in full by the 1st of the monthLandlord must be enrolled in our direct deposit programProcessing timelines may be adjusted for bank holidays or unforeseen banking delaysCredit requests must be submitted within 30 days of the missed payment processing date
Leasing Performance Guarantee:
You won’t be tied up in a contract if we can’t get you a qualified tenant.
Leasing Performance Terms:
In the event that the PREMISES is not rented or leased within sixty (60) days of the date of this Agreement, or remains vacant without being subject to a lease for any sixty (60) day period, either party may terminate this Agreement upon thirty (30) days written notice to the other party of such intention to terminate, provided that such written notice is delivered to the other party prior to the rental or lease of the premises through the efforts of BROKER. If the PREMISES contain multiple rental units, the termination provisions of this section will only apply if all units were not rented or leased within sixty (60) days of the date of this Agreement, or all units remained vacant for any sixty (60) day period. Termination of this Agreement shall not adversely affect the rights of tenants under the existing leases
Happiness Guarantee:
We are dedicated to your satisfaction and strive to provide exceptional property management services. If you have concerns about our service, we encourage you to contact us so we can address them promptly and professionally.
Our management agreements are designed to ensure stability for both property owners and tenants. After the initial contract term, you may terminate your agreement by providing a 30-day written notice, as outlined in your management contract.
This notice period allows for a smooth transition and proper handling of all outstanding matters.
Conditions for Termination
A 30-day written notice is required after the initial contract term, in accordance with your management agreement.All outstanding invoices must be paid in full prior to transfer. Marketing materials and proprietary resources will not be transferred.
Our goal is to build long-term relationships with our clients. The initial contract term ensures we can deliver the full value of our services, including tenant placement and ongoing management.
21-Day Rental Guarantee:
When it comes time to market your rental property, the last thing you want is to have your home unrented. Every day an investment property is vacant is a day of lost income and this is why we guarantee that we will find the right tenant for your home within 21 days or you receive a month of management fees for free when the 21-Day Rental Guarantee is added to your property management or leasing agreement.
Our Conditions For The 21 Day Rental Guarantee Are Simple:
The home must be vacant.
The home must be ready for tenants, The 21 days begin from the day the home is move-in ready.
The home must be a pet-friendly property and allow a maximum of 2 approved pets.
21-Day Rental Guarantee must be included in your Property Management Agreement.
We will provide the Guaranteed Rental Price.
The property must be available for a 12-month lease term. May be willing to do shorter or longer lease terms but at least be available for a 12-month term.
Property must be available to have a For Lease sign in front of the property for advertising purposes
If we can’t find a qualified tenant based on this term 1st month’s management fee is waved
Just a friendly reminder: guarantees are subject to change without notice. So, keep your eyes peeled on our website for any updates! And don’t forget to double-check that the right guarantee is in your contract. Better safe than sorry, right?
